Terms & conditions

Purchasing Products

The prices displayed on this international site are quoted in different currencies (all options visible on the top of the main page – right side).
International orders welcome. Prices within the European Union are quoted with 20% Austrian VAT and are subject to change if the applicable rate of VAT changes before
your order is accepted. For all other countries no VAT is quoted. We recommend you contact your local customs authority to determine a landed cost price prior to order completion.
All prices are quoted exclusive of postage and packaging, which will be charged at the rates specified after the checkout process.

Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as practicable.
If the products cannot be send out within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further
delivery time or replacement with us.

Any orders you place with us will not be accepted and no contract will be formed between us until you have been instructed that said goods are available
and that these goods have been paid for and all applicable charges paid in full. No payment shall be deemed to have been received until we have received
payment in cleared funds. We will confirm our acceptance of your order prior to dispatch of your goods by email (where a valid email address is provided).

We reserve the right at all times and at our sole discretion to refuse to accept any orders.
If you exercise a right to cancel your order but the goods have already been dispatched, please follow the Returns Procedure set out below
Returns and Exchanges, which also governs refunds.


Delivery times are subject to stock availability, and to possible delays due to payment authorisation, compliance with customs controls and
other factors outside our control. We deliver your order with the fastest possible method according to international laws for hazardous materials.
We will only ship to countries featured in our shipping list , and will not honour orders requiring delivery to any destination
outside the countries listed. During the checkout process, if an incorrect destination country is selected, or the address entered doesn’t correspond
to the country selected, the order will be cancelled and a notification of cancellation will be sent automatically to your nominated email address.

All deliveries require a signature, so please ensure somebody is in to sign for the goods. If you are not in to receive goods, you can contact
the courier to arrange a new delivery time. You also have the opportunity to add any special delivery instructions during the ordering process.
We can take no responsibility for any delivery problems arising from incomplete or incorrect address details supplied by you.

If you prevent delivery of the goods by, (for example) failing to supply the courier or your local customs, tax office with necessary information or
documentation, or failing to pay local customs, taxes or courier’s administration fees so your package is returned to smart-elements, any resulting return postage or
courier’s administration fees incurred will be deducted from the amount refunded to you in respect of that order.

Returns And Exchanges

We will offer a refund or exchange (if stock available) on any unused goods/ unopened chemical batches within 14 days after arrival. You must return the goods
to us with their unopend original packaging. Special and custom made items can not be returned. Shipment must be fully paid otherwise we refuse the returned parcel.
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession,
and if you fail to do so we may have a right to make a claim against you for compensation. We recommend therefore that you wrap your items safely and securely to avoid
damage in transit back to Smart-elements. Please send your package back to:

Smart-elements GmbH
Ferrogasse 4 / I
1180 Vienna

Contact us before sending back your order!

We always aim to honour an exchange. If the item you require is out of stock we will contact you and give you a choice of an alternative product or a refund.
We recommend you contact us ahead of time to reserve a product required for an exchange. If the item you require is of a higher value we will contact you to take
an additional payment. Once the exchange is completed we will then cover the cost of shipping the new item along with documentation to your original delivery address.

Links To Other Organisations

We provide links to other sites and resources provided by third parties only as a convenience to you. We have no control over the contents of those sites or resources, and
accept no responsibility for them or for any loss or damage that may arise from your use of them. No mention of any organisation, company or individual, whether on
these pages or on other websites to which these pages are linked shall imply any approval or warranty by us as to the standing and capability of such organizations,
companies or individuals. We take no responsibility for anything that might occur when you visit any other website. When you click on a link you will leave this website.

Termination And Suspension

We may immediately issue a warning, suspend or terminate your registration and deny your access to all or part of the website or
refuse to provide our services to you without notice if:
– You are in breach of any part of this agreement.
– We cannot, for any reason, verify or authenticate any information you provide to us.
– We believe that your actions may cause legal liability for us, you, or any other user.

Governing Law

These terms of use, contracts for the purchase of products made via our site and any dispute or claim arising out of or in connection with them or their subject matter
or formation (including non-contractual disputes or claims) are governed by and construed in accordance with Austrian law and you agree that the Austrian courts will have
exclusive jurisdiction for any dispute under this agreement. The laws of your country may be different from Austrian law and there may be additional legal requirements
for you to use our website or services. You must comply with all applicable local and international laws, statutes, ordinances and regulations regarding your use of our
website and services. We cannot monitor the laws of every country and it is your responsibility to ensure that your use of our website and services is legal.